FAQ

If you still have questions, contact us

General

How is my price determined?

Price is based on the material and size that you choose when creating your item. Smaller products cost less than the larger ones, and more complicated shapes increase the price as well. During checkout, you will have an option to choose which shipping method you’d like to use.

Can I get my order sooner?

Yes, during checkout, you will have the option to choose from a few different shipping methods. Some methods are faster than others, but will increase the price.

What file-format should I submit?

Our machine is capable of printing high quality artwork on a variety of materials. For best results, send us a good size .jpg file. If possible, you can also send us the .pdf version.

What is your minimum order quantity?

You can order as few or as many as you’d like. We don’t enforce a minimum order quantity; however, larger orders and multiple print jobs are eligible for bulk discount pricing!

Shipping

How will my items ship?

During checkout, you can select from a few different shipping options. Each option will have a different arrival date. No matter which shipping method you choose, your item will arrive carefully packaged to ensure a safe trip. If; however, your item arrived damaged, just call or email us. We’ll set up a return label and send you a new item.

Can you deliver my items if I am local?

At this time, we do not offer delivery. We do have a location in West Town Mall that you can pick up your items from.

Can I come pick up my items?

Yes. We have a location in West Town Mall where customers can create items or pick up existing orders placed online.

Can you ship internationally?

Yes. During checkout you will have a few different shipping options — even if you’re an international customer.

Payment

How much do I have to pay to get started?

Your order must be paid in full before we can make any of your items.

What payment methods do you take?

Online, we take all major credit cards (Powered By Stripe), PayPal, Braintree, and in store credit if applicable. In person, we accept all major credit cards and cash. Checks may be accepted, but it is up to the policies of your Pick A Pic location.

How do I go about making payment?

After you create your item and add it to cart, you will be taken to the checkout page where you can enter your billing information, card details, shipping info and more. Simply enter all the information requested on that page and you’re good to go!

Returns

If I don't like my items, can I return them?

Unfortunately, due to the nature of this business and each item is unique to every customer, we do not accept returns unless the return is due to manufacturing defects, faulty or poor quality print, or something else that is our fault. We do not accept returns for customers who no longer want an item, customers that changed their mind after receiving an item, or customers that complain about their selected shipping method.